Technology Facilitator, Seniors Cyber Cafe

A Better Bite Community Kitchen / 170 George Street, Sydney

The Seniors Cyber Café is an initiative of A Better Bite Community Kitchen, a division of New Dawn Enterprises. The program aims to create a relaxed and friendly atmosphere for seniors to learn about the web and to help them connect through the internet. The Technology Facilitator will be responsible for the creation and presentation of a curriculum which will strengthen program participants' knowledge of web applications (web browser, email, Zoom, social media). They will also be responsible for directing program volunteers and facilitating one-on-one tutoring sessions for program participants.


The Better Bite Food Centre, a division of New Dawn Enterprises, is committed to creating a space around food and nutrition, and to build a community which fosters a culture of healthy food consumption and education. This includes New Dawn Meals on Wheels, A Better Bite Community Kitchen nutrition education and training, and revenue-generating activities such as A Better Bite Catering and A Better Bite Café.

Please Note

Only applicants selected for an interview will be contacted.


  • Develop a senior-friendly curriculum about computer and social media applications for program participants with a beginner/basic knowledge level.
  • Prepare for each instructional session including any necessary/appropriate materials.
  • Set up and tear down of event equipment as necessary.
  • Supervise, attend, and manage events (greet participants, perform instruction, supervise volunteers, answer participant questions — always ensuring participants are engaged and inspired to learn).
  • Provide additional one-on-one instruction to program participants.
  • Deliver course materials in a timely fashion.
  • Attend periodic meetings with Program Coordinator and Manager to discuss program progress and to ensure goals are being met.
  • Conduct event-related surveys.
  • Promote the mission and values of the organization both internally and externally, as well as adhere to value and mission statements.

Core Competencies

  • Knowledge of computers and web technology.
  • Written and verbal communication skills.
  • Interpersonal skills.
  • Problem-solving skills.
  • Time management skills.
  • Organizational skills.
  • Attention to detail.
  • Accountability/dependability.
  • Ethics/integrity.
  • Compassion.
  • Ability to set priorities and manage projects with minimal supervision.
  • Ability to work effectively with others.
  • Ability to work independently, as well as under supervision.
  • Ability to adhere to the principles of confidentiality and to comply with all mandated training and ethical guidelines.
  • Ability to maintain professionalism, tact, diplomacy, and sensitivity to portray the organization in a positive manner.


  • Clear criminal record check.
  • Advanced computer and technology skills.
  • Well versed in Windows, Android, and iOS software.
  • Minimum 1-year experience in program facilitation.
  • Experience in planning and coordination.
  • Experience working with senior population.
  • Knowledge of adult learning techniques will be an asset.

Work Conditions

  • Must abide by COVID-19 safety protocol. PPE and physical distancing required.
  • Technology sessions will occur at A Better Bite Café (inside The Convent, 170 George St., Sydney).
  • Development of curriculum can be completed remotely but must be completed within the allotted time provided by the program manager. Curriculum must be approved by Manager prior to implementation.
  • Must be able to work evenings/weekends.

About New Dawn

We are a non-profit, private, volunteer-directed social enterprise dedicated to community building. We identify community needs and establish and operate ventures that speak to those needs. We are the oldest Community Development Corporation in Canada and a founding member of the Canadian Community Economic Development Network. Our Mission, to engage the community to create a culture of self-reliance, is as relevant today as it was when the organization was founded back in 1976.

Our work falls into two broad categories: We respond to current needs, developing community-based solutions in the areas of housing, at-home senior care, meal delivery, and immigration settlement. We also work to change systems & structures that impede Cape Breton’s vibrancy and its prosperity. Today New Dawn is focused on immigration, governance, and capital.

As a non-profit social enterprise, some of our services generate revenues. These revenues are reinvested in New Dawn, allowing us to develop new projects and take on new community issues in pursuit of a more vibrant and self-reliant Cape Breton Island.


To engage the community to create and support a culture of self-reliance.


A self-reliant people living in a vibrant community.